Verizon Has Fewer Dropped Calls than AT&T

While both AT&T and Verizon Customers were satisfied with their service, those using Verizon reported less dropped calls than their rival.

A new survey by ChangeWave found that 82 percent of Verizon were “very satisfied” overall with their service compared to 80 percent of AT&T customers clients. However, when it came to dropped calls, there was a distinguishable difference between the two carriers. Customers on Verizon reported a 1.8 percent dropped call rate, while AT&T landed at 4.8 percent, reports Computerworld. Verizon was followed by T-Mobile who had a rate of 2.3 percent and Sprint/Nextel with 2.7.

“Similar to the historical patterns in our overall industry findings – Verizon iPhone 4 owners currently report a lower dropped call rate than their AT&T iPhone 4 counterparts,” ChangeWave said according to PCmag.

However, the company said that Verizon is still in the early stages of offering the iPhone 4, adding that, “It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system.”

This is something to consider for Verizon because according to other ChangeWave results, out of the consumers who said  they planned on purchasing an iPhone 4, 46 percent said they would choose Verizon as their wireless carrier, against 26 percent opting to go with AT&T, reports Computerworld.

However, according to Paul Carton of ChangeWave, the new data corroborates historical data about dropped calls between Verizon and AT&T and will likely stay the same, even as Verizon ramps up its iPhone 4 sales. “Verizon numbers reported by iPhone owners compare to what we’ve be seeing historically from Verizon; AT&T results look similar to historical AT&T numbers,” he said to MacWorld. “It gives me more confidence that the differential that we’re seeing is a real differential.”

About This Author

Rosa is a professional journalist who holds a minor in Communications (print journalism), as well as a Bachelor’s and a Master’s degree in International Affairs. We are extremely pleased that she has joined out team.

Comments are closed